When did you visit us? Choose from the following:Within the last weekA couple of weeks agoLast MonthNot sure
How many times have you visited Radiance? Choose from the following:Just OnceTwiceMore than 3 timesFive or More Times
How often would you like to come to Radiance? Choose from the following:Every WeekEvery MonthOn Special Occasions
How did you hear about Radiance Salon & Spa? Choose from the following:A Friend or Family member referred youOne of our Staff Referred youAn Internet SearchYou received a Radiance Gift CertificateDrove byBumble and bumble WebsiteBare Minerals WebsiteOther
How helpful/user friendly is our website? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
Reservations: How are our Salon Coordinators?
1. Were we friendly and courteous on the phone? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
2. Were we knowledgeable about services? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
3. Did we address your questions and concerns? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
4. Do you have any comments about our reservation process?:
Please rate our Check-in Process
5. Did you receive a friendly welcome? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
6. Did the salon coordinator address your questions and concerns? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
7. Did we help you feel relaxed and at ease? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
8. Did we offer you a complimentary beverage? Choose from the following:YesNo
9. Did we offer you a tour? Choose from the following:YesNoI've been in several times and did not need/want one.
Please rate our services
10. What service/services did you have:
11. How was the quality of the service(s) you received? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
12. Were you happy with the products used during your service(s)? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
13. Was your Service Provider(s) courteous? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
14. Was your Service Provider(s) knowledgeable? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
15. Was your appointment on time? Choose from the following:YesNo
16. Did your Service Provider(s) make you relaxed about your service(s)? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
17. Did your Service Provider(s) find out your preferences and problems? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
18. Did your Service Provider(s) build a rapport with you? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
19. Did your Service Provider walk you to the checkout area? Choose from the following:YesNo
20. What was the best and worst about your services?
21. What was your Service Provider(s)Name? Please share any comments about your Service Provider(s)
Please rate our Environment/Atmosphere
22. How was the reception and merchandise area? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
23. How was the music? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
24. How was the lighting? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
25. How was the temperature? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
26. Please rate the cleanliness of the salon/spa: Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
27. Comments about our environment:
Please rate our Checkout process:
28. Did we address your questions or concerns? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
29. Did we assist you or advise you on our spa products? Choose from the following:YesNo
30. Were you asked to book your next appointment? Choose from the following:YesNo
31. Did you book your next appointment? Choose from the following:YesNo
32. Were we efficient in the check out process? Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate
33. Comments about our Checkout Process:
34. What services would you like to see added to Radiance?
35. Would you recommend Radiance to a friend? Choose from the following:Yes, I already do!Yes!MaybeNo
36. Please rate your overall experience at Radiance: Choose from the following:ExcellentVery GoodGoodFairPoorNot Able to Rate8
37. Do you have any comments that we can share with other guests? (We will only publish your first name and last initial)
38. If you are currently on our email list - do you think we send: Choose from the following:Just Enough EmailsToo Many EmailsI'd like to receive more Emails
39. What type of email specials would you like to see?
Would you like to join our email and Birthday list? We only send occasional emails with our specials, new products or services, etc. Our list is strictly confidential and only accessed by Cathryn, the owner.
If you would like to join our email list and Birthday list, please enter your Name, Email Address, and Birthday here:
Name:
Email Address:
Birthday: